As we think about changes we must make when considering a new opportunity or addressing a challenge, changes to our business model or our business strategy come to mind first. How do we compete? How do we make a profit?
Diane Sullivan transformed Brown Shoes from a collection of unrelated shoe companies into Caleres, a $2 billion international firm managing footwear brands including Sam Edelman, Allen Edwards, and Dr. Scholl’s. The transformation required a new business model and a new cultural model. Both were required for success.
My published article outlining the changes Diane Sullivan brought to Caleres is available HERE
. She started by asking the question, “Who are we?”
I want to thank Larry Siff for bringing Diane to Boston in the fall of 2021 to speak at his C Level Community breakfast. The article builds on her remarks at the event and my conversations with her afterward.
“COVID-19 became my Chief Innovation Officer
,” was how Diane described her response to a 90% drop in revenue at the beginning of the pandemic. My earlier blog on how Diane used this near-death experience to drive innovation is HERE